Report Does Not Generate or Open
Retry report generation from the saved examination without repeating the physical task or losing the original data.
Category
Troubleshooting & Care
Use safe first actions, preserve evidence, and prepare a useful support request.
8 articles in this category
3D View Is Slow or Blank
Reduce display load and determine whether the issue is limited to the 3D view or affects measurement recording.
A Result or Report Looks Implausible
Stop use of the questionable output, preserve its source examination, and document the exact inconsistency for review.
Prepare a Useful Support Request
Send one clear support request with the system context, exact problem, and safe supporting files needed to investigate it.
Controller Not Detected
Restore the approved controller connection or collect enough evidence to stop safely without changing service settings.
Tare Does Not Finish
Remove unintended load or movement and complete a clean routine tare without entering calibration.
Displayed Weight Looks Wrong
Rule out setup, tare, stillness, and plate-contact problems before excluding the examination.
Measurement Wizard Does Not Advance
Match the current prompt to the required plate state or person position and restart safely if the stage remains stuck.