Understand Support-Led Updates and Rollback
Prepare for an authorised update, verify normal operation afterward, and know when the controlled rollback path must be used.
Author
Marius Schober
Access Customer-Specific Manuals and Files
Open only the manuals, approved procedures, and files assigned to your customer system.
Prepare a Useful Support Request
Send one clear support request with the system context, exact problem, and safe supporting files needed to investigate it.
A Result or Report Looks Implausible
Stop use of the questionable output, preserve its source examination, and document the exact inconsistency for review.
3D View Is Slow or Blank
Reduce display load and determine whether the issue is limited to the 3D view or affects measurement recording.
Report Does Not Generate or Open
Retry report generation from the saved examination without repeating the physical task or losing the original data.
Understand the Report Layout, Tables and Graphs
Read a Movetrics report in a consistent order and detect internal mismatches before using its contents.
Generate and Save a Report
Create a report from a reviewed examination, check its contents, and save the PDF to an approved location.
Decide Whether a Recorded Trial Is Usable
Accept, repeat, or exclude a trial using the observed task, setup, trace, and notes rather than the report alone.
Read Release Notes and Known Limitations
Understand what changed, what remains limited, and what users must check before operating an assigned customer build.